We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly.

If you wish to register a complaint, please notify your usual contact or the Head of Compliance, either in writing to our registered address or by telephone to 00353(0)8585200. As an alternative if you are an individual acting in a personal capacity you can refer your complaint via the EU ODR (Online Dispute Resolution) platform (opens a new window) which will redirect your complaint.

If we cannot resolve your complaint straight away, we will acknowledge its receipt promptly and arrange for a senior associate to investigate the matter and provide you with a response.

If your complaint is not resolved to your satisfaction or if you are unhappy with the way we handled it, you may be eligible to refer the matter to the Financial Services & Pensions Ombudsman (‘FSPO’) in the Republic of Ireland if at the time of complaint you are an incorporated small company with an annual turnover of €3m or less or a partnership or other unincorporated company such as a charity, trust or member of a credit union.

If you are eligible, the contact details for the FSPO are:  The Financial Services & Pensions Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Telephone: +353 1 567 7000. Email: info@fspo.ie (opens a new window), website www.fspo.ie