Lockton is the world’s largest privately owned, independent insurance brokerage firm. Clients across the globe count on Lockton for risk management, insurance and employee benefits.


We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly. Please email us directly at complaints@mena.lockton.com (opens a new window) in the first instance, we will acknowledge its receipt promptly and arrange for a senior manager to investigate the matter and provide you with a response. 

For any unresolved health insurance complaints, please Click here (opens a new window) to access the iPROMES compliance portal provided by the Dubai Health Association.